Privacy Policy

Last Updated: 13-FEB-2026

1. Introduction

UK Energy Grants (“we”, “our”, “us”) is committed to protecting your personal information and being transparent about how we use it.

This Privacy Policy explains how we collect, use, store and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Who We Are

UK Energy Grants is the Data Controller responsible for your personal data.

Address: 1st Floor, 139 Spring Lane, Radcliffe, Manchester, M26 2QX

If you have any questions about this policy or your data, please contact:

  • Email: surveys@ukenergygrants.com
  • Phone: 0800 009 6009

3. What Personal Data We Collect

We may collect the following information:

Information You Provide:

  • Full name
  • Address and postcode
  • Email address
  • Telephone numbers
  • Property details
  • Energy usage information
  • Information relevant to eligibility for government energy schemes
  • Supporting documentation (if required)

Automatically Collected Data:

  • IP address
  • Browser type
  • Device information
  • Website usage data

4. How We Use Your Data

We process your information to:

  • Assess your eligibility for UK energy efficiency schemes
  • Arrange surveys and installations
  • Submit applications to scheme providers
  • Provide quotations and advice
  • Communicate with you about your enquiry
  • Meet legal and regulatory obligations
  • Improve our website and services

We only collect data necessary for delivering our services.

5. Lawful Basis for Processing

We rely on the following lawful bases:

  • Consent: Where you submit an enquiry form or opt into marketing.
  • Contract: To provide requested services.
  • Legal Obligation: To comply with government scheme requirements.
  • Legitimate Interest: To operate and improve our services.

6. Sharing Your Information

We may share your data with:

  • Government scheme administrators
  • Approved installers and surveyors
  • Accreditation bodies
  • Finance providers (if applicable)
  • IT and hosting providers

We only share information necessary to deliver services. We do not sell personal data.

7. Data Retention

We retain personal data only for as long as necessary to:

  • Deliver services
  • Meet legal or regulatory requirements
  • Comply with scheme rules

After this period, data is securely deleted or anonymised.

8. Data Security

We implement appropriate technical and organisational measures to protect personal data against:

  • Unauthorised access
  • Loss or theft
  • Misuse
  • Alteration

Access is restricted to authorised personnel only.

9. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request erasure
  • Restrict processing
  • Object to processing
  • Request data portability
  • Withdraw consent at any time

To exercise your rights, contact: surveys@ukenergygrants.com

If you are not satisfied, you may complain to the UK regulator:

Information Commissioner's Office (ICO): https://ico.org.uk/

10. Changes to This Policy

We may update this policy from time to time. Updates will be published on this page with a revised date.